Customer Service

According to the law on electronic information, visitors to a website must receive information that cookies are being used. The information in the cookie can be used to track a user’s browsing. Cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various features. You can set your browser to automatically deny cookies. More information can be found on the Post and the National Telecom Agency’s website.

  • By purchasing from Nordic Impressions AB you agree to our data protection policy and our processing of your personal data. We protect your personal privacy and do not collect more information than necessary to process your order. We never sell or forward your information to a third party without legal basis.

  • Nordic Impressions AB is responsible for the processing of personal data that you have provided to us as a customer. Your personal information is processed by us in order to be able to handle your order as well as the occasions when you have requested newsletters or promotional offers – to be able to adapt the marketing to your individual needs.

Below information is a summary of how we store and comply your personal data according to the Data Protection Regulation (GDPR).

What is personal data?

Personal data is all information that can be directly or indirectly attributed to a person.

What data do we store?

  • In order to handle your order and answer questions related to your order (customer service) we store your first name and last name, address, phone number, email address, ip address and purchase history.

  • Your data is stored as long as we have a legal basis to process your information, for example to fulfil the agreement between us or to comply with a legal obligation, for example the Accounting Act.

Legal basis

In connection with a purchase, your personal data is processed to complete the agreement with you. Marketing, promotions and similar mailings are done with your consent.

What information is shared and for what purpose?
Payment provider

For a purchase, information is shared with our payment provider. What is stored are first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is stored to be able to complete the purchase and to protect the parties against fraud.

The payment providers (payment services) we use are: Klarna.

Shipping company

To be able to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification.

The shipping companies we cooperate with are: DHL, Budbee Postnord.

News letter

If you have chosen to subscribe to our newsletter, your first name, last name and e-mail address are shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.

Right to access

You have the right to obtain extracts from all information available about you from us. Extracts are delivered electronically in a readable format.

Right to correction

You have the right to ask us to update incorrect information or supplement information that is defective.

The right to be forgotten

You can at any time request that the information about you is deleted. There are few exceptions to the right of deletion, such as whether it must be retained because we have to fulfil a legal obligation (for example, according to the Accounting Act).

Responsible for data proteciton

Nordic Impressions AB is responsible for storing and processing personal data in the online store and ensures that the rules are followed.

How we protect your personal data

We use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way.

We use a Swedish platform, Quickbutik, which is operated by Quickbutik AB based in Helsingborg.